No-shows will be charged 100% of the reserved service amount. If you have 3 or more no shows on file, you may be asked to pre-pay for future services.
Late cancels (within 3 hours of your appointment time) will be charged 50% of the reserved service amount.
Arriving more than 5 minutes late for your appointment may result in the need to reschedule and will be considered a late cancel. Most appointments are only 15 minutes long.
Please do not respond to the automatic appointment reminders to cancel or reschedule your appointment. We have no way of seeing OR responding to those messages. To cancel please do so online, or call 502.437.9293.
For all new waxing services, PLEASE make sure you have at least 2 weeks of outgrowth without shaving or trimming. If your hair is not long enough for your service, you will still be charged for the appointment time.
All permanent makeup appointments must be cancelled at least 48 hours in advance due to the length of the appointment. You may lose your deposit if cancelled within 48 hours.
Please understand that when you forget, or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. Since the services are reserved for you personally, a cancellation fee will apply.